oktka Privacy Policy

About This Policy

This Privacy Policy explains how oktka collects, processes, stores, and protects the personal data of users who access our platform. By registering an account or using any service offered through oktka, you acknowledge that you have read and understood this policy in full.

This policy applies to all players accessing oktka from Bangladesh, including residents of Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We process data in a lawful, fair, and transparent manner consistent with applicable data protection principles.

Our Privacy Commitments

Information We Collect

When you register and use oktka, we may collect the following categories of personal information to facilitate your account and gaming experience:

• Identification data: full name, date of birth, government-issued ID details, and nationality — collected for KYC verification purposes.
• Contact details: email address, mobile phone number, and current residential address in Bangladesh.
• Financial data: payment method details, transaction history, deposit and withdrawal records related to bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported methods.
• Technical data: IP address, device type, browser information, operating system, session durations, and geolocation data at the time of login.
• Behavioural data: game history, betting patterns, session frequency, and responsiveness to promotional offers — used for personalisation and responsible gaming monitoring.

How We Use Your Information

oktka processes your personal data strictly for legitimate operational and compliance purposes. The primary uses of collected information are:

• Account management and verification — to create, verify, and maintain your oktka player account in compliance with our KYC obligations.
• Transaction processing — to handle deposits, withdrawals, and bonus allocations securely across all supported payment channels.
• Customer support — to investigate and resolve queries, disputes, or technical issues you raise with our support team.
• Fraud prevention and security — to detect and prevent unauthorised access, money laundering, and other illegal activities on the platform.
• Personalisation and responsible gaming — to tailor platform content to your preferences and monitor gameplay for responsible gaming compliance.

Sharing Your Information

oktka does not sell or rent your personal data to any third party. We may share your data only in the following limited circumstances: with carefully selected service providers who assist in platform operations (such as payment processors and security service providers), where those providers are contractually bound to maintain the same level of data protection as oktka.

We may also disclose your personal data when required to do so by applicable law, court order, or a regulatory authority. In such cases, we will disclose only the minimum information necessary to comply with the legal requirement, and we will attempt to notify you where legally permissible.

Cookies and Tracking

oktka uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small text files stored on your device that help us recognise you on subsequent visits, keep you logged in, remember your preferences, and analyse platform usage patterns.

We use strictly necessary cookies (required for platform functionality), performance cookies (to analyse aggregate usage), and functionality cookies (to remember your settings). We do not deploy third-party advertising cookies that track you across external websites. You may manage or disable non-essential cookies through your browser settings; however, disabling necessary cookies may affect your ability to use certain platform features.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our internal compliance obligations. Transaction records and KYC documentation may be retained for a minimum of five years following account closure to satisfy anti-money laundering and financial record-keeping requirements. Once the retention period expires, your data will be securely deleted or anonymised.

Your Data Rights

As a user of oktka, you hold the following rights in relation to your personal data. To exercise any of theserights, please contact our support team using the email address provided in the Contact section of this policy:

• Right of access — you may request a copy of the personal data we hold about you at any time.
• Right of rectification — if any personal data we hold is inaccurate or incomplete, you have the right to request correction.
• Right to erasure — you may request that we delete your personal data, subject to our legal retention obligations.
• Right to restrict processing — you may request that we limit how we use your data in certain circumstances.
• Right to object — you have the right to object to the processing of your personal data for direct marketing purposes.

Data Security Measures

oktka employs a range of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, strict internal access controls ensuring only authorised personnel can access personal data, regular security audits and vulnerability assessments, and multi-factor authentication options for player accounts.

While we implement robust security practices, no online platform can guarantee absolute security. We encourage you to protect your account by using a strong, unique password, enabling any available two-step verification features, and never sharing your login credentials with any third party. If you suspect any unauthorised access to your account, contact our support team immediately.

Protection of Minors

oktka is strictly an adults-only platform. We do not knowingly collect or process personal data from any individual under the age of 21. Our platform is intended solely for users who are 21 years of age or older. During the account registration process, users are required to confirm their age, and identity verification may be requested to validate this declaration.

Changes to This Policy

oktka reserves the right to amend or update this Privacy Policy at any time to reflect changes in our operations, legal requirements, or industry standards. When we make material changes to this policy, we will post a clear notice on the oktka platform and update the effective date shown at the top of this document. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data. Your continued use of the platform following the posting of any changes constitutes your acceptance of those changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the manner in which oktka handles your personal data, please do not hesitate to reach out to our dedicated support team. We aim to respond to all data-related enquiries within 72 hours during standard Bangladesh Standard Time (BST, UTC+6) business hours.